FAQ

Frequently Asked Questions

What are KIBBO products made of?
KIBBO creations are 3D printed using quality materials such as PLA. Each product is carefully printed and inspected before it is prepared for its new home.

Are all KIBBO products 3D printed?
Yes! KIBBO products are created using 3D printing technology, which allows us to bring playful, creative, and unique designs to life.

Why does my product look slightly different from the photos?
Because our products are 3D printed, small variations in texture, layer lines, or color may occur. These are a natural part of the 3D printing process and make each KIBBO creation a little unique.

Can I personalize a KIBBO product?
Selected KIBBO products can be personalized, including some of our keychains and special creations. Personalization options will be shown on the product page when available.

How long does it take to prepare my order?
Many KIBBO creations are produced in small batches or made to order. Processing time may vary depending on the product and order volume. Personalized products may require additional preparation time.

Are KIBBO products suitable for children?
Age recommendations may vary by product. Some KIBBO creations contain small parts and are not suitable for children under 3 years old. Please review the information provided on each product page and supervise children when appropriate.

How should I care for my KIBBO product?
Keep your KIBBO creation away from excessive heat and prolonged direct sunlight. Clean gently with a soft, slightly damp cloth. Do not place 3D printed products in a dishwasher or expose them to high temperatures.

Do you offer shipping?
Yes. Available shipping options and costs will be displayed during checkout based on your location. Please visit our Shipping & Delivery page for additional information.

Can I return or exchange my order?
Eligible non-personalized products may be returned according to our Returns & Exchanges policy. Personalized and custom-made products are final sale unless they arrive damaged, defective, or incorrect.

What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the product. We’ll review the issue and help make it right.

How can I contact KIBBO?
You can reach us through our Contact Us page. We’ll be happy to help with questions about products, orders, personalization, or anything else KIBBO.