Returns & Exchanges FAQ

Returns & Exchanges

We want you to love your KIBBO creation! If there is an issue with your order, please contact us within 14 days of delivery so we can help.

Returns
Standard, non-personalized items may be eligible for return if they are unused, undamaged, and in their original condition. Please contact us before returning an item so we can provide return instructions.

Personalized & Custom Items
Because personalized and custom KIBBO creations are made especially for you, they are final sale and cannot be returned or exchanged unless they arrive damaged or there is an error with your order.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible and include your order number and photos of the item. We’ll be happy to review the issue and make it right.

Exchanges
If you would like to exchange an eligible non-personalized item, please contact us first. Exchanges are subject to product availability.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

For any questions about a return or exchange, please contact us through our Contact Us page.