Shipping policy

Shipping Policy

Processing Time

Every KIBBO creation is carefully prepared and 3D printed with attention to detail. Please allow approximately 3–4 business days for your order to be prepared before shipping.

Personalized, custom-made, or larger orders may require additional processing time. If additional time is needed, we will contact you.

Shipping Times

Shipping time begins after your order has been processed. Delivery times vary depending on the destination and shipping method selected at checkout.

Please note that processing time and shipping time are separate.

Shipping Costs

Shipping costs are calculated at checkout based on your order, destination, and available shipping method.

Order Tracking

When tracking is available, you will receive your tracking information once your order has been shipped.

Shipping Delays

Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of KIBBO's control, including weather, carrier delays, holidays, or other unexpected events.

We will always do our best to help if you experience an issue with your shipment.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible.

Once an order has shipped, we may not be able to change the delivery address.

Damaged or Missing Orders

If your order arrives damaged or you believe your package has been lost, please contact us through our Contact Us page with your order number and relevant details. For damaged items, please include photos so we can assist you.

Questions?

If you have any questions about shipping or your order, please contact us through our Contact Us page. We’ll be happy to help.