Refund policy

Returns & Refunds

We want you to love your KIBBO creation! If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order.

Returns

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging when applicable.

Please contact us before returning an item. Returns sent without first contacting KIBBO may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Personalized & Custom Products

Because personalized and custom-made KIBBO creations are made especially for you, they are final sale and cannot be returned or exchanged due to a change of mind.

However, if a personalized item arrives damaged, defective, or different from what you ordered, please contact us and we will be happy to help.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and photos of the item.

We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost.

Refunds

Once an eligible return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once production or order preparation has started, particularly for personalized or custom-made products.

Contact Us

If you have questions about a return, exchange, damaged item, or refund, please contact us through our Contact Us page.